Privacy Policy

This Privacy Policy explains how PT. Viva Estemedika Indonesia ("Vivaldy", "we", "us"), Jl. A. A. Gede Ngurah no. 94 Cakranegara, Mataram, NTB, Indonesia, collects, uses, and protects your personal information when you use the Vivaldy website and mobile application (the "Service").

By using the Service, you agree to the practices described in this policy.

Information We Collect

Information you provide:

• Account details: your name, email address and/or phone number, and a password.
• Profile details: your date of birth, when provided to the clinic.

Health information: because Vivaldy is a skin clinic, your account gives you access to records of your clinic visits, including treatments received and medications prescribed. This information is created by the clinic as part of your care and is treated as confidential medical information.

Information collected automatically: basic technical data needed to operate the Service, such as your device type, operating system, IP address, and app version.

How We Use Your Information

• To create and manage your account and authenticate you.
• To let you book visits and view your visit, treatment, and medication history.
• To contact you about your appointments and your care.
• To maintain the security and reliability of the Service.
• To comply with legal and medical record-keeping obligations.

How We Share Your Information

We do not sell your personal information, and we do not share it with advertisers or use it for third-party advertising or tracking.

We share your information only:

• With clinic staff involved in your care.
• With service providers that host and operate our infrastructure, bound to protect your data.
• When required by law or a valid request from public authorities.

Cookies

The Service uses only essential cookies, needed to keep you signed in and to protect your account. We do not use advertising or third-party analytics cookies.

Data Retention

We keep your account information for as long as your account is active. Medical records (visits, treatments, medications) are retained as required by Indonesian medical record-keeping regulations, even after account deletion.

Your Rights and Account Deletion

You may access and update your account information in the account settings of the Service. You may request deletion of your account and personal data at any time at myvivaldy.com/delete-account or by contacting us at [email protected]. We will delete your account data, except where we are legally required to retain medical records.

Security

We protect your data using industry-standard measures, including encrypted connections (HTTPS) and hashed passwords. No method of transmission or storage is completely secure, but we work to protect your information using commercially reasonable safeguards.

Children's Privacy

The Service is not directed at children under 13, and we do not knowingly collect personal information from them. Where a minor is a patient of the clinic, their records are managed with the consent of a parent or guardian. If you believe a child has created an account without consent, contact us and we will remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the "Last updated" date above. Significant changes will be communicated through the Service.

Contact Us

If you have questions about this Privacy Policy or your data, contact us at [email protected].